Care Management Services

One of our newest divisions, Care Management Services provides key stabilization services for some of the most vulnerable populations.

To get in contact with this Ibero division, please contact (585) 256-8900 ext. 122

Adult Health Home Care Management

The Adult Health Home Care Management Program provides care management services to ensure all those involved in an individual’s care are working together and sharing the necessary information in supporting a person’s recovery. A Health Home Care Manager is expected to help coordinate not just medical, mental health and substance abuse services, but the social service needs of the individual as well. To be eligible you must have Two or more chronic health conditions, such as asthma, diabetes, heart disease, mental health condition or substance use disorder, or A significant Mental Illness, or Living with HIV/AIDs. Be a Medicaid recipient, including those who are already members of a Managed Care Organization. Individuals who have both Medicaid and Medicare are also eligible. And have social risk factor.

Ibero staff help coordinate not just medical mental health and substance abuse services, but also the social service needs of the individual.

Ibero SMART Recovery Program

Rochester Regional Health has partnered with Ibero SMART Recovery program, a mutual support group in Spanish. It is bringing access to care to those in need—and by working together, we can provide the comprehensive care and encouragement needed for a successful recovery. SMART Recovery is a mutual peer support program to help those who are recovering from all types of addiction. It has a scientific foundation and teaches increasing self-reliance, rather than powerlessness.

Supportive Housing Rental Assistance Program

The Supportive Housing Rental Assistance Program serves individuals diagnosed with serious mental illness age 18 and older obtain and maintain safe affordable housing of their choice. Rental assistance and case management services are provided to help individuals live independently while maintaining safe and affordable housing.


Managing During the COVID-19 Pandemic

Since the beginning of the COVID-19 pandemic, our care managers have become creative best serve our clients. Some members of our staff have been dropping off food for clients who were struggling due to their limitations. In order to maintain social distance while filling out health documents, our care managers have found it best to put their documents in their clients’ mailbox, call the client to go over them as they sign, and have them return the consents in the mailbox while our care managers wait in the driveway.

In the past several months we have seen a reduction in hospitalizations and ER visits for some of our clients due to receiving more phone calls from our clients.  Our care managers have shown the clients that they are willing to go above and beyond to assist them despite the pandemic.